Strengthening our customer experience with Boral Connects
Boral Connects is making it easier for our concrete customers to do business with us by providing near real-time information and transparency about our operations via new digital channels.
Our customers will be able to interact with us more efficiently via their preferred channel providing them with an improved experience with Boral Connects.
Boral is committed to continually improving our customers’ experience by developing end-to-end innovative solutions in partnership with them.
We will leverage the latest technology to benefit our customers and continue to drive digital transformation in the construction materials industry.
New solutions have already been implemented.
- Concrete Deliveries - a free application providing customers with near real-time information about their concrete deliveries to help them better plan and manage their project, removing the need to call the Boral Customer Service Centre.
- Multi-order SMS - allows customers to confirm concrete orders via a digital channel instead of calling the Boral Customer Service Centre.
In the first week after launch, more than 5,000 concrete deliveries were completed through the app, helping to improve the experience of our customers nationwide. Several of our valued customers have already responded enthusiastically to the improved method of communication.
“I believe the Concrete Deliveries app is a great new tool to assist us with managing work onsite. Rather than guessing what is happening and people getting frustrated on site with not knowing what is happening I can now quickly answer those questions.” - OneProperty, Melbourne
“Previously made easily 40 calls, I only make two calls [since the app was introduced] with the app, one in the morning and my afternoon message. It’s fantastic! Wish I had it a few years ago. It’s made my life so much easier” - General Beton NSW
"...it's really good. I really love it. Thank you" - Divine Construction NSW
"All accurate info, great, working good so far" - Lend Lease Engineering NSW
Boral is focused on driving further innovation and reducing our cost to serve through the use of technology. We strive for excellence in our industry and revolutionising how we service our customers to make it easier for them to do business with us.
Learn more about Boral Connects here