Smarter Tools, Smoother Experience

Doing business should be simple, efficient, and transparent. That’s why new digital tools and self-service features are being rolled out to make ordering and delivery easier than ever.

One Seamless Step for Credit Card Orders

A new Call and Pay Order Confirmation process has streamlined credit card transactions. By replacing multiple systems with a single-view platform, teams can now process orders faster and more accurately—making it easier to get what’s needed, when it’s needed.

Real-Time Updates, Right to Your Phone

To help keep things running smoothly, a Day Prior SMS service now confirms orders ahead of time, reducing missed deliveries and improving planning.

The latest addition, Truck Tracker, gives customers real-time visibility of their delivery via SMS. With just one click, it’s possible to see exactly where the truck is and when it’s expected to arrive.

“This provides a one-click, mobile-friendly approach to our customers who can see where their order is – it puts the tracking at their fingertips,” said Kelini Pin, Head of Customer Experience and Standardisation.

More Control with Online Ordering

The online concrete ordering platform, Boral Connects, now offers even more flexibility for account customers. In addition to placing and modifying orders, tracking deliveries and viewing dockets, customers can now:

• Change order dates and times
• Update purchase order details
• Manage orders with greater independence

“The increased self-service capability gives account customers more control over their orders,” Kelini said. “It also allows teams to focus on more complex requests, like real-time slot management.”

These upgrades are now available across metro and regional areas, helping customers stay informed, in control, and confident in every order.