In keeping with our Value of Respect, Boral recognises the importance of the privacy of individuals who have dealings with Boral, such as customers, suppliers and employees. The Company is bound by the National Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how Boral Limited and its Australian subsidiaries (Boral) collect, use and manage personal information.
Personal information Boral collects
Boral only collects personal information that is necessary for the Company to perform its functions. Personal information that Boral may hold includes the following:
- Name, address and contact details;
- Date of birth;
- Employment and income details; Bank account and credit reference details; and
- Details of the products and services provided to an individual by Boral.
How Boral collects personal information
Boral collects personal information directly from an individual where reasonable and practical. Boral may also collect such information from other sources, including:
- Other entities who provide services to Boral related to the products and services provided to an individual by Boral;
- Credit providers and credit reporting agencies (only if a credit application is made);
- Publicly available sources of information; An individual's representatives (eg, spouse, professional adviser); and
- Subsidiaries of Boral Limited.
How Boral uses personal information and to whom it is disclosed
Boral uses personal information generally to provide an individual with products and services requested, and to respond to queries. Boral may also use personal information to make an individual aware of Boral's other products and services or offerings provided by Boral in conjunction with its business partners or associates.
Boral understands the importance of keeping personal information private, and only discloses such information to third parties in limited circumstances. Third parties to whom Boral usually discloses information include:
- Credit providers and credit reporting agencies;
- An individual's representatives;
- Boral's professional advisers;
- Government and regulatory authorities; and
- Subsidiaries of Boral Limited.
Boral also discloses personal information to contractors who manage services provided to an individual on Boral's behalf, including:
- Mailing services;
- Billing and debt recovery functions;
- Customer inquiry services; and
- Marketing functions.
Information is only disclosed to those companies to the extent necessary to enable them to provide these services.
How Boral stores personal information
Boral maintains strict procedures and standards and takes all reasonable steps to prevent unauthorised access to, or disclosure of, personal information. Boral takes all reasonable steps to protect an individual's information from misuse or loss. Once an individual's information is no longer needed by Boral, reasonable steps are taken to destroy or de-identify it.
Accessing and updating personal information
In most cases an individual can gain access to personal information held by Boral. To make a request to access or update personal information held by Boral, contact Boral in writing. Boral may charge a fee to cover the cost of retrieving and copying requested information.
Complaints and further information
Further information may be obtained about how Boral manages personal information from the Privacy Officer (see contact details below). If an individual believes that Boral has breached its privacy obligations or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer (see contact details below). Boral will endeavour to act promptly in response to a complaint.
Boral contact details
Please contact Boral about privacy-related issues by post, facsimile or email:
The Privacy Officer
GPO Box 910
SYDNEY NSW 2001
Fax: (02) 9233-3725
Updates to this Policy