GRI Index

The Global Reporting Initiative (GRI) provides a globally applicable framework against which organisations can report their economic, environmental and social performance. Boral has considered the GRI Sustainability Reporting Guidelines (G3 Guidelines) in determining the content of its 2009 Sustainability Report, including aligning non-financial indicator definitions with GRI where appropriate.

Boral's 2009 Sustainability Report applies the G3 reporting framework to an A+ level (the highest level available) which means that we have undertaken all G3 Profile and Management Approach disclosures and reported on all core indicators. We have provided an explanation about any core indicators that we have not reported against.

Net Balance Management Group Pty Ltd (Net Balance) have undertaken a third-party application level check of Boral's 2009 Sustainability Report against the requirements of the GRI G3 Guidelines. For a copy of Net Balance's GRI Application Level Statement, click here.

Global Reporting Initiative Application Level Grid

In 2010, we streamlined our sustainability reporting. The GRI reporting framework was considered in the 2010 report but was not applied to the same level as it was applied in 2009.

GRI Content Index
We have provided an index with the list of all core and additional indicators from the G3 Guidelines and references to where the indicators have been reported in both 2009 and 2010. If we have not reported on an indicator, then an explanation is contained within the GRI index table. Indicator descriptions are a summary of the descriptions provided by the GRI.

For further information on the GRI indicators and reporting framework refer to www.globalreporting.org.

Please click on the links below to view the GRI content index by section, or if you wish to view the entire index please click here.

Key for GRI content index
2010 Annual Report	AR10
2009 Annual Review	AR
2009 Sustainability Report	SR, page numbers start with 's'
2009 Financial Report	FR
Inside front cover	IFC
Core Performance Indicators	Core
Additional Performance Indicators	Add

1. Strategy & Analysis »

GRI Indicator	Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
1.1	Chairman/ CEO's statement	Message from the Managing Director 2009 Chief Executive's Statement 2010	s2 - s3	C
1.2	Key impacts, risks and opportunities	Message from the Managing Director 2009 Chief Executive's Statement 2010 Sustainability Priorities and Performance 2009	s2 - s3 s4 - s6	C

2. Organisational Profile »

GRI Indicator	Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
2.1	Name of organisation	Boral Limited	AR - IFC	C
2.2	Primary brands, products and/or services	Introductory page 2009 Review of Operating Divisions 2009 Group Overview 2010	s1 AR 14-27 AR10 2-3	C
2.3	Operational structure of organisation	Introductory page 2009 Review of Operating Divisions 2009 Group Overview 2010	s1 AR 14-27 AR10 2-3	C
2.4	Location of headquarters		AR IFC AR10 IFC	C
2.5	Number of countries where the organisation operates, and names of countries with major operations	Introductory page 2009 Review of Operating Divisions 2009 Group Overview 2010 Sustainability Data Table 2010	s1 AR 14-27 AR10 2-3	C
2.6	Nature of ownership and legal form	Introductory page 2009 AR - Inside front cover 2009 Shareholder information 2009 Shareholder information 2010	s1 AR IFC AR 80 AR10 134	C
2.7	Markets served	Introductory page 2009 Review of Operating Divisions 2009 Group Overview 2010	s1 AR 14-27 AR10 2-3	C
2.8	Scale of organisation	Introductory page 2009 Group Overview 2010	s1 AR10 2-3	C
2.9	Significant changes regarding size, structure, or ownership	Message from the Managing Director 2009 Sustainability Priorities and Performance 2009 Sustainability Data Table 2009 Our People - At a Glance, Employee turnover 2009 Our Environment - At a glance 2009 Our Environment - Energy use and climate change 2009 Sustainability Data Table 2010	s2 - s3 s5 s7 s12 s18 s19	C
2.10	Awards received	External recognition 2009 Celebrating our sustainability successes 2009 External Recognition 2010 Website under "Awards and Achievements" www.boral.com.au/sustainability	SR IFC s15	C

3. Report Parameters »

GRI Indicator	Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
Report Profile
3.1	Reporting period	About this report 2009 About this report 2010	SR - IFC	C
3.2	Date of most recent previous report	September 2009 www.boral.com.au/sustainability		C
3.3	Reporting cycle	About this report 2009 About this report 2010	SR - IFC	C
3.4	Contact point for questions regarding the report or its contents	About this report 2009 About this report 2010 Contact Us	SR - IFC	C
Report scope and boundary
3.5	Process for defining report content	About this report 2009 Sustainability Priorities and Performance 2009 Our Stakeholders 2009 Our Stakeholders 2010	SR - IFC s4 - s6 s26	C
3.6	Boundary of the report	About this report 2009 About this report 2010	SR - IFC	C
3.7	Limitations on scope or boundary of the report	About this report 2009 About this report 2010	SR - IFC	C
3.8	Basis for reporting on entities that can significantly affect comparability	About this report 2009 Our People - At a glance 2009 Our Environment - Energy use and GHG emissions 2009 Our Environment 2010	SR - IFC s12 s19	C
3.9	Data measurement techniques and the bases of calculations	Our Environment - Energy use and GHG emissions 2009 Our Environment - Waste, recycling and re-use 2009 Review of Operating Divisions 2009 Our Environment 2010	s20 s22 s30 - s41	C
3.10	Explanation of the effect of re-statements of information	Sustainability Priorities and Performance 2009 Sustainability Data Table 2009 Our People 2009 Our Environment 2009 Our Environment 2010	s5 s7 s12 s18 - s20	C
3.11	Significant changes in scope, boundary, or measurement methods	Sustainability Priorities and Performance 2009 Our People 2009 Our Environment 2009 Our Environment 2010	s5 s12 s20	C
GRI content index
3.12	Table identifying the location of the (GRI) standard disclosures	SR - Inside front cover 2009 www.boral.com.au/sustainability	SR - IFC	C
Assurance
3.13	Policy and current practice on external assurance of the report	Independent Assurance Statement (short form) Independent Assurance Statement	s42	C

4. Governance, Commitments, and Engagement »

GRI Indicator	Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
Governance
4.1	Governance structure	Corporate Governance 2009 Managing Sustainability - Corporate governance 2009 Managing Sustainability 2010	AR 31 - 36 s8	C
4.2	Whether the Chair of the board is also an executive officer	Board of Directors 2009 Board of Directors 2010	AR 30 AR10 30	C
4.3	Independent and/or non-executive board members	Board of Directors 2009 Board of Directors 2010	AR 30 AR10 30	C
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the board	Managing Sustainability 2009 Corporate Governance 2009 Managing Sustainability 2010 Corporate Governance 2010	s8 - s11 AR 31 - 36 AR10 35	C
4.5	Linkage between compensation for board members, senior managers and executives and the organisation's performance	Corporate Governance - Remuneration of non-executive Directors 2009 Our People 2009 Remuneration Report 2009 Remuneration Report 2010	AR 36 s15 AR 49	C
4.6	Processes for the board to avoid conflicts of interest	Corporate Governance - Conflicts of interest 2009 Corporate Governance - Conflicts of interest 2010	AR 33 AR10 35	C
4.7	Process for determining qualifications and expertise of board members	Corporate Governance - Nomination and appointment of directors 2009 Corporate Governance 2010	AR 32 - 33 AR10 35	C
4.8	Mission, values, code of conduct and policies	Sustainability Priorities and Performance 2009 Managing Sustainability 2009 www.boral.com.au/sustainability 2009 (for Values and policies)	s4 - s6 s8	C
4.9	Procedures for the board to oversee identification and management of economic, environmental and social risks and opportunities	Managing Sustainability 2009 Corporate Governance 2009 Corporate Governance 2010	s8 - s11 AR 31 - 36 AR10 32-39	C
4.10	Processes for evaluating the board's own performance	Corporate Governance - Evaluation of Board performance 2009 Corporate Governance 2010	AR 33 AR10 35	C
Commitments to external initiatives
4.11	Explanation of whether and how the precautionary approach is addressed	Sustainability Priorities and Performance 2009 Glossary 2009	s4 AR 82	C
4.12	Endorsement of externally developed economic, environmental and social charters, principles or other initiatives	External recognition 2009 Celebrating our sustainability successes 2009 External recognition 2010	SR- IFC s15	C
4.13	Significant memberships in associations and/or advocacy organisations	Our Stakeholders - Industry influence 2009 Our Stakeholders 2010	s26	C
Stakeholder engagement
4.14	List of stakeholder groups engaged by organisation	Our Stakeholders - Methods of stakeholder engagement 2009 Our Stakeholders 2010	s27	C
4.15	Basis for identification and selection of stakeholders to engage	Our Stakeholders 2009 Specific stakeholders are identified depending on what the issue is. Generally stakeholders fall within the groups identified in "Our Stakeholders". The processes are defined at the business level and are verified through the BSDT process. Our Stakeholders 2010	s26 - s27	C
4.16	Approaches to stakeholder engagement	Our Stakeholders 2009 Our Stakeholders 2010	s26 - s27	C
4.17	Key topics and concerns raised through stakeholder engagement and response	Our Stakeholders 2009 Our Stakeholders 2010	s26 - s27	C

5. Management Approach and Performance Indicators

Economic »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Income Statement 2009 Results announcement 30 June 2009 - Management Discussion & Analysis - Performance against objectives 2009 Our People 2009 Results announcement 30 June 2010	AR 60 s12	PC
Economic performance
Core	EC1	Direct economic value generated and distributed	Income Statement & Notes to the Concise Financial Report 2009 Community Investment 2009 Financial Report 2010 Community Investment 2010	AR 60 - 71 s28 - s29 AR10 61	C
Core	EC2	Financial implications of climate change	Message from the Managing Director 2009 Our Environment - Energy use and GHG emissions 2009 Our Environment 2010	s2 - s3 s19 - s20	C
Core	EC3	Coverage of defined benefit pension plan obligations	2009 Financial Report - Employee benefits 2009 2010 Financial Report - Employee benefits 2010	FR59 - 61 AR10 100	C
Core	EC4	Financial assistance received from government	No material financial assistance from government		C
Market presence
Add	EC5	Range of ratios of standard entry level wage compared to local minimum wage	As at 30 June 2009, Boral had <1% of the total workforce below 20 years old, the youngest being 17 years of age Entry level employees are paid at or above minimum wage requirements Our People 2009	s13 s13 - s15	C
Core	EC6	Policy, practices, and proportion of spending on locally-based suppliers	Boral does not disclose supplier spending Marketplace and Supply Chain - Our contractors 2009 Marketplace and Supply Chain 2010	s24	PC
Core	EC7	Procedures for local hiring and local hiring of senior management	Our People - Personal development and training 2009	s13	PC
Indirect economic impacts
Core	EC8	Infrastructure investments and services provided primarily for public benefit	Community Investment 2009 Community Investment 2010	s28 - s29	C
Add	EC9	Significant indirect economic impacts	Community Investment 2009 Our Stakeholders - Recent and current community issues (regional employment and the economic downturn) 2009 Our People - Our workforce 2009 Our People - Diversity 2009 Community Investment 2010	s28 - s29 s27 s12 s13	C

Environmental »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Message from the Managing Director 2009 Sustainability Priorities and Performance - Environment 2009 Managing Sustainability - Our management approach to environment 2009 Managing Sustainability 2010	s2 - s3 s5 - s6 s10 - s11	C
Materials
Core	EN1	Material used by weight or volume	Sustainability Data Table 2009	s7	C
Core	EN2	Recycled input materials used	Our Environment - At a Glance 2009 & Waste, recycling and re-use 2009	s18, s22	PC
Energy
Core	EN3	Direct energy consumption by primary energy source	Our Environment - Energy use and GHG emissions 2009 Our Environment 2010	s21	C
Core	EN4	Indirect energy consumption by primary energy source	Our Environment - Energy use and GHG emissions 2009 Our Environment 2010	s21	C
Add	EN5	Energy saved due to conservation and efficiency improvements	Our Environment - Energy use and GHG emissions 2009 Review of Operating Divisions: 2009 Australian Construction Materials Cement and Construction Related Businesses Clay & Concrete USA Our Environment 2010	s19 - s20 s30 s32 s34 s40	C
Add	EN6	Energy-efficient or renewable energy based products and services	Our Environment - energy use and GHG emissions 2009 Review of Operating Divisions: 2009 Australian Construction Materials Cement & Construction Related Businesses Clay & Concrete USA Our Environment 2010	s20 s30 s32 s34 s40	C
Add	EN7	Initiatives to reduce indirect energy consumption	Marketplace and Supply Chain - Our suppliers 2009 Review of Operating Divisions: 2009 Cement and Construction Related Businesses Timber Plasterboard USA	s24 s32 s36 s38 s40	C
Water
Core	EN8	Total water withdrawal by source	Sustainability Data Table 2009	s7	C
Add	EN9	Water sources significantly affected by withdrawal of water	Sustainability Data Table 2009	s7	C
Add	EN10	Percentage and total volume of water recycled and reused	Water recycling initiatives have been reported by individual divisions, where appropriate, however we have not quantified the total volume apart from specific case studies 2009 Our Environment - Water management 2009 Review of Operating Divisions: 2009 Australian Construction Materials Plasterboard Our Environment Water 2010	s21 - s22 s31 s39	PC
Biodiversity
Core	EN11	Land in areas of high biodiversity value	Our Environment - Land management and biodiversity 2009 Our Environment 2010	s23	PC
Core	EN12	Impacts of activities, products, and services on biodiversity rich areas	Our Environment - Land management and biodiversity 2009 Our Environment 2010	s23	PC
Add	EN13	Habitats protected or restored	Our Environment - Land management and biodiversity 2009 Our Environment 2010	s23	C
Add	EN14	Strategies, current actions, and future plans for managing impacts on biodiversity	Our Environment - Land management and biodiversity 2009 Our Environment 2010	s23	C
Add	EN15	Endangered species affected by operations	Our Environment - Land management and biodiversity 2009 Our Environment 2010	s23	C
Emissions, effluents, and waste
Core	EN16	Total direct and indirect greenhouse gas emissions	Introductory page 2009 Message from the Managing Director 2009 Sustainability Data Table 2009 Our Enviroment - Energy use and GHG emissions 2009 Our Environment 2010	s1 s2 - s3 s7 s19 - s20	C
Core	EN17	Other indirect greenhouse gas emissions	Our Environment - Energy use and GHG emissions 2009 Our Environment 2010 Boral's Carbon Disclosure Report www.boral.com.au/sustainability	s19 - s20	C
Add	EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved	Our Environment - Energy use and GHG emissions 2009 Review of Operating Divisions: 2009 Australian Construction Materials Cement and Construction Related Businesses Clay & Concrete Timber Plasterboard USA Our Environment - Energy use and GHG emissions 2010	s20 s30 s32 s34 s36 s38 s40	C
Core	EN19	Emissions of ozone-depleting substances	Our Environment - Other emissions 2009 www.npi.gov.au	s21	C
Core	EN20	NOx, SOx, and other significant air emissions	Our Environment - At a glance 2009 Our Environment - Other emissions 2009 Our Environment 2010	s18 s21	C
Core	EN21	Total water discharge by quality and destination	Any water discharge is in accordance with an environmental protection agency or equivalent licence		NM
Core	EN22	Weight of waste by type and disposal method	Sustainability Data Table 2009	s7	PC
Core	EN23	Number and volume of significant spills	Our Environment - Environmental performance 2009 Our Environment 2010	s18 - s19	C
Add	EN24	Waste deemed hazardous	Due to the nature of Boral's operations and manufacturing processes, hazardous waste is not material Our Environment - Waste, recycling and re-use 2009	s22 - s23	NM
Add	EN25	Water bodies and related habitats significantly affected by discharges of water and runoff	The listing of affected water bodies is immaterial, as such activities are regulated by the relevant environmental protection authority, usually through a licence. Boral has over 700 operating sites across 13 countries		NM
Products and services
Core	EN26	Initiatives to mitigate environmental impacts of products and services	Our environment - Working with partners to build energy efficient housing 2009 Marketplace and Supply Chain 2009 Review of Operating Divisions 2009 Marketplace and Supply Chain 2010	s21 s24 - s25 s30 - s41	C
Core	EN27	Percentage of products and packaging materials reclaimed	Sustainability Data Table 2009 Our Environment - Waste, recycling and re-use 2009 Review of Operating Divisions 2009	s7 s22 s30 - s31	C
Compliance
Core	EN28	Fines and sanctions for non-compliance with environmental laws and regulations	Our Environment - Environmental performance 2009 Our Environment - Environmental performance 2010	s18 - s19	C
Transport
Add	EN29	Environmental impacts of logistics	Sustainability Data Table 2009 Sustainability Data Table 2010	s7	C
Overall
Add	EN30	Total environmental protection expenditures and investments	Not disclosed due to the confidential nature of the projects. Payback periods are provided in Boral's EEO submission www.boral.com.au/sustainability		C

Social:

Labour Practices and Decent Work »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Managing Sustainability - Our management approach to our people 2009 and Our management approach to health and safety 2009 Our People (including Health and Safety) 2009 Sustainability Priorities and Performance - Human resources 2009 Managing Sustainability 2010	s8 - 10 s12 - s17 s4 - s5	C
Employment
Core	LA1	Workforce by employment type, employment contract, and region	Sustainability Data Table 2009 Our People - At a Glance 2009 Our People - Our workforce 2009 Our People - Managing and rewarding our people 2009 Sustainability Data Table 2010	s7 s12 s12 s15	C
Core	LA2	Employee turnover by age group, gender, and region	Our People - Employee turnover 2009 Our People 2010	s12 - s13	C
Add	LA3	Benefits provided to full-time employees not provided to temporary or part-time employees	Our People - Managing and rewarding our people 2009	s15	C
Labour / management relations
Core	LA4	Employees covered by collective bargaining agreements	Our People - Employee relations 2009 Our People - Employee relations 2010	s14	C
Core	LA5	Minimum notice period(s) regarding operational changes	Notice periods in line with statutory requirements and specified in collective agreements		C
Occupational health and safety
Add	LA6	Workforce represented in formal health and safety committees	Boral has some 250 safety committees and other representative groups covering around 90% of the workforce Managing Sustainability - Our management approach to health and safety 2009 Managing Sustainability 2010	s9 - s10	C
Core	LA7	Rates of injury, occupational diseases, lost days, absenteeism and fatalities	Health and Safety - Safety performance 2009 Our people 2009 Health and Safety 2010 Our people 2010	s16 s12	C
Core	LA8	Programs relating to serious diseases	Health and Safety - Employee health and wellbeing 2009 Health and Safety 2010	s16 - s17	C
Add	LA9	Health and safety in formal agreements with trade unions	OH&S is the subject of detailed statutory regulation and because of this OH&S is not a usual feature of collective agreements with trade unions		NM
Training and education
Core	LA10	Average hours of training per employee	Our People - Personal development and training 2009 Reported number of staff attending programs offered through Boral's global learning teams only as system for collection is diverse and across multiple businesses	s13 - s14	PC
Add	LA11	Programs for skills management and lifelong learning	Personal development and training 2009 Our People - Personal development and training 2010	s13 - s14	C
Add	LA12	Percentage of employees receiving regular performance and career development reviews	Our People - Managing and rewarding our people 2009	s15	C
Diversity and equal opportunity
Core	LA13	Gender, age group, work role and other indicators of diversity	Our People - Diversity 2009 Our People 2010	s13	C
Core	LA14	Salary ratio of men to women	Our People - Diversity 2009 Our People - Diversity 2010	s13	C

Human Rights »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Managing Sustainability - Our Values and Our policies; Ethical standards and compliance 2009 Sustainability Priorities and Performance - Human Resources 2009 Managing Sustainability 2010	s8; s11 s4 - s5	PC
Investment and procurement practices
Core	HR1	Investment agreements with human rights considerations	Managing Sustainability - Ethical standards and compliance 2009 Managing Sustainability 2010	s11	PC
Core	HR2	Significant suppliers and contractors screened on human rights	Marketplace and Supply Chain - Our suppliers 2009 Marketplace and Supply Chain 2010	s24	PC
Add	HR3	Employee training on human rights	Managing Sustainability - Ethical standards and compliance 2009	s11	PC
Non-discrimination
Core	HR4	Incidents of discrimination and actions taken	None reported to Boral		NM
Freedom of association and collective bargaining
Core	HR5	Operations identified where the right to collective bargaining may be at significant risk	No operations identified at significant risk. The Company's Diversity Policy requires, among other things, a workplace free of discrimination or hostility with respect to trade union activity Our People - Employee relations 2009 Our People - Our Workforce 2010	s14	C
Child labour
Core	HR6	Operations identified as having significant risk for incidents of child labour	Our workforce 2009 (Boral does not employ children) Marketplace and Supply Chain - Our suppliers The BSDT Strategic Sourcing (Procurement) and Supply Chain element specifically refers to the evaluation of human rights 2009	s13 s24	C
Forced and compulsory labour
Core	HR7	Operations identified as having significant risk for forced or compulsory labour	No operations identified at significant risk The Company's Harassment Policy covers discrimination, bullying, victimisation, vilification or hostility with respect to gender, race, religion, ethnicity, national origin, age, disability, marital status, family responsibilities, pregnancy, sexual orientation, political conviction or trade union activity		NM
Security practices
Add	HR8	Security personnel trained in human rights	Not material to Boral's operations		NM
Indigenous rights
Add	HR9	Incidents of violations involving rights of indigenous people and actions taken	There were no incidents of violations involving rights of indigenous people The Company's Diversity Policy requires a workplace free of discrimination or hostility with respect to, among other things, race, ethnicity and national origin Our People - Diversity 2009 Our People 2010	s13	C

Society »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Sustainability management - Ethical standards and compliance 2009 Our stakeholders - Government and regulators 2009 Our customers - Compliance and ethics 2009 Sustainability Priorities and Performance - Social responsibility 2009 Managing Sustainability 2010 Our stakeholders 2010	s11 s26 s25 s6
Community
Core	S01	Programs that assess and manage the impacts of operations on communities 2009	Sustainability Performance and Priorities - Community relations and engagement 2009 Our Stakeholders - Community and neighbours 2009 Our Stakeholders - Recent and current community issues 2009 www.boral.com.au/sustainability (Consulting with our Communities)	s6 s26 s27	C
Corruption
Core	S02	Business units analysed for risks related to corruption	Corporate Governance - Risk identification and management 2009 Managing Sustainability - Ethical standards and compliance 2009 Corporate Governance 2010	AR 35 - 36 s11 AR10 37-38	C
Core	S03	Employees trained in anti-corruption policies and procedures	Sustainability Priorities and Performance - Business ethics and corporate governance 2009 Marketplace and Supply Chain - Our customers 2009	s6 s25	C
Core	S04	Actions taken in response to incidents of corruption	Managing Sustainability - Ethical standards and compliance 2009 Sustainability in Boral - Policies and Values 2010	s11 AR10 26	C
Public policy
Core	S05	Positions and participation in public policy development and lobbying	Our Stakeholders - Government and regulators 2009 Our Stakeholders 2010	s26	C
Add	S06	Political donations	Our Stakeholders - Political contributions 2009 Our Stakeholders - Political Donations 2010	s26	C
Anti-competitive behaviour
Add	S07	Legal actions for anti-competitive behaviour, antitrust, and monopoly practices	No legal actions		C
Compliance
Core	S08	Significant fines and sanctions for non-compliance with laws and regulations	Health and Safety - safety performance 2009 Environment - Environmental performance 2009 Health and Safety 2010 Environment 2010	s16 s18	C

Product Responsibility »

GRI Indicator		Description	Cross-reference / Explanation		Fully complies (C) / Partially complies (PC) / Not Material (NM)
		Disclosure on management approach	Marketplace and Supply Chain - Our customers 2009 Sustainability Priorities and Performance - Marketplace and Supply Chain 2009 Sustainability Priorities and Performance - Marketplace and Supply Chain 2010	s25 s6	C
Customer health and safety
Core	PR1	Health and safety impacts across life cycle of products and services	Managing Sustainability - Our management approach to health and safety 2009 Assessed through BSDT Sales and Marketing element Marketplace and Supply Chain - Our customers 2009 Our Stakeholders - Industry influence 2009 Marketplace and Supply Chain - Our customers 2010 Our Stakeholders - Industry influence 2010	s9 - s10 s25 s26	PC
Add	PR2	Incidents of non-compliance with regulations/codes concerning health and safety impacts of products and services	None reported to Boral		C
Product and service labelling
Core	PR3	Product and service information required by procedures	Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010 Material safety data sheets (MSDS) are available on Boral's website www.boral.com.au	s25	C
Add	PR4	Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling	No incidents of non-compliance reported to Boral Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C
Add	PR5	Practices relating to customer satisfaction	Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C
Marketing communications
Core	PR6	Programs for adherence to laws, standards and voluntary codes related to marketing communications	Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C
Add	PR7	Incidents of non-compliance with marketing regulations and codes	No incidents of non-compliance reported to Boral Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C
Customer privacy
Add	PR8	Substantiated complaints regarding breaches of customer privacy and losses of customer data	No incidents of non-compliance reported to Boral Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C
Compliance
Core	PR9	Significant fines for non-compliance with laws concerning the provision and use of products and services	No incidents of non-compliance reported to Boral Marketplace and Supply Chain - Our customers 2009 Marketplace and Supply Chain - Our customers 2010	s25	C